Member Services Representative - Part-Time - Flexible Shifts

Planet Fitness; Greenwich Township (NJ); Hybrid; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Planet Fitness - NJ/MA One World Fitness is seeking a Part-time Member Services Representative to create a positive member experience through exceptional customer service. The role includes front desk duties such as greeting members, handling sign-ups, and tours, along with updating member accounts.

Shifts are varied, including early mornings, daytime, evenings, and weekends. The position requires a high school diploma or GED, basic computer skills, and a friendly, reliable attitude to support a

Qualifikationen

• Customer service experience preferred.
• Basic computer ability for check-ins and inquiries.
• Friendly and professional communication required.

Aufgaben

• Greet members and guests; provide a positive experience.
• Handle front desk tasks: answer phones, check-ins, sign-ups, and tours.
• Assist in updating member accounts and respond to questions promptly.
• Maintain club cleanliness and overall neatness.

Kenntnisse

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Professional communication

Ausbildung

High School diploma/GED

Jobbeschreibung

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Shifts Available

We're hiring part-time team members for a variety of shifts, including:

• Opening Shifts - Early Morning between 4:30am - 12pm


• Daytime Shifts - Morning and Afternoon between 12pm - 7pm


• Closing Shifts - Evenings and Nights between 5pm - 10pm


• Weekend Shifts - Mornings between 6:30am - 12pm and Evenings 12pm - 7pm

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.