Member Services Representative- Part Time 2nd Shift/Weekend

Planet Fitness; Willowick (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is seeking a friendly Team Member to create a positive member experience and provide exceptional customer service. You will greet guests, assist with sign-ups, tours, and front desk tasks while keeping the club clean.

You should bring a passion for fitness, basic computer skills, reliability, and strong communication to help every member feel welcome.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Interest in fitness and a healthy lifestyle.
• Reliable, punctual and positive attitude.
• Excellent communication and listening skills.

Responsibilities

• Greet members, guests and prospective members with friendly service.
• Handle front desk tasks: check-ins, sign-ups and tours.
• Update member accounts and respond to inquiries professionally.
• Maintain club cleanliness and presentation.
• Escalate issues to management as needed.

Skills

Customer service

Basic computer skills

Passion for fitness

Upbeat attitude

Punctuality

Strong listening

Diplomacy

Empathy

Education

High School diploma/GED

Job description

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership


• Mentorship


• Opportunities for advancement


• Ongoing leadership training


• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.