Member Services Representative Part Time

Sun Tan City - Metallic Tan; Shelbyville (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Sev

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly.

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive experience for members, prospective members, and guests with superior customer service at the front desk.

The role involves greeting guests, handling phone inquiries, signing up new members, giving tours, updating member information, and maintaining a clean facility. A friendly, professional demeanor and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong customer service skills; able to interact professionally with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: answer phones, check members in, new member sign-ups, tours.
• Facilitate updates to member accounts as needed.
• Respond to member questions and concerns promptly and escalate to management when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.

Top Benefits and Perks

• Flexible Work Schedule
• Casual Dress Code
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• 401(k) with Company Match
• Daily Pay Options
• Opportunity for Advancement
• Employee Discounts on Products and Services
• Exclusive Discounts at Outside Retailers
• Free Work Shirt options yearly.

Job Description

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
• Ability to work independently and alone during shifts as business needs require.