Member Services Representative Part Time

Planet Fitness; Louisville (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

Une opportunité passionnante pour devenir Représentant des Services aux Membres chez Planet Fitness à Louisville. Vous serez chargé de créer une expérience membre positive en offrant un niveau supérieur de service client, en gérant les opérations au bureau et en répondant aux questions des membres. Si vous êtes passionné par la forme physique et le service à la clientèle, ce poste est fait pour vous!

Benefits

401(k)

Remboursement 401(k)

Bonus basé sur la performance

Réductions pour employés

Horaires flexibles

Opportunité d'avancement

Formation et développement

Ressources bien-être

Qualifications

• Antécédents en service à la clientèle préférés.
• Compétence de base en informatique.
• Passion pour la santé et la forme physique.

Responsibilities

• Accueillir les membres et les visiteurs, fournissant un service client exceptionnel.
• Gérer toutes les activités liées à l'accueil, y compris l'inscription des nouveaux membres.
• Faciliter les mises à jour nécessaires aux comptes des membres.

Skills

Service à la clientèle

Compétences d'écoute

Empathie

Résolution de problèmes

Education

Diplôme de lycée ou équivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)