Member Services Representative Part Time

Planet Fitness; La Grange (KY); On-site; USD 10,000 - 60,000; Part time

Job summary

Planet Fitness recherche un Représentant des Services aux Membres à temps partiel pour créer une expérience positive pour les membres. Le poste implique l'accueil des membres, la gestion des comptes et l'offre d'un service client exceptionnel. Les candidats doivent avoir un excellent sens du service, une attitude positive et une passion pour le fitness.

Qualifications

• Expérience en service client préférée.
• Compétences de base en informatique.
• Passion pour le fitness et la santé.

Responsibilities

• Accueillir les membres et les prospects, offrant un service client exceptionnel.
• Gérer toutes les activités liées au front desk, comme répondre au téléphone et s'inscrire de nouveaux membres.
• Faciliter les mises à jour des comptes des membres.

Skills

Service client

Communication

Empathie

Résolution de problèmes

Job description

Member Services Representative Part Time

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)

About the company

Planet Fitness is an American franchisor and operator of fitness centers based in Hampton, New Hampshire.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.