Member Services Representative

Pinnacle Fit Clubs LLC; DeKalb (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading fitness club seeks a Member Services Representative to create an outstanding member experience through exceptional customer service. Responsibilities include greeting members, addressing inquiries, conducting tours, and maintaining the facility's cleanliness and safety during shifts. This role requires reliability, a positive attitude, and basic computer skills.

Benefits

FREE Black Card Membership!

Paid Time Off (PTO)

Health Insurance

401k plan after 3 months

Qualifications

• Must be a minimum of 16 years of age.
• Exceptional customer service skills; able to interact positively and professionally.
• Basic computer proficiency.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and inquiries.
• Maintain cleanliness and safety of the facility.

Skills

Customer Service

Problem Solving

Reliability

Communication

Job description

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Job Summary

The

Job Summary

The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.

Additional Job Summary

The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.

Schedule

• Full Time
• Monday - Thursday: 3:00 PM to 11:00 PM
• Friday: 1:00 PM to 9:00 PM
• 8-hour shift
  
  

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours of the facility.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
• Maintain the cleanliness, organization, and safety of the club.
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.
• Follow the "Lost and Found Policy" and turn in lost member property to management immediately.
• Other responsibilities as asked by management.
  

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service
  
  

Qualifications

• Must be a minimum of 16 years of age.
• Must be able to Lift, pull, push a minimum of 25lbs.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.
  
  

Overnight, Additional Qualification(s)

• Must be 18 years of age or older.
• Must be able to work alone and independently.
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  

How To Apply

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

Eoe Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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