Member Services Representative II

Advancial Federal Credit Union; Richardson (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual for their Richardson Branch. In this dynamic role, you will serve as a vital link between members and the Credit Union, providing essential account services and handling daily transactions. Your responsibilities will include cross-selling various products, processing loan applications, and ensuring accurate transactions. This position offers a competitive hourly wage based on experience, along with opportunities for professional growth in a supportive environment. If you are passionate about customer service and eager to make a difference in the financial lives of members, this is the perfect opportunity for you.

Qualifications

• High School diploma or equivalent; with one year related experience.
• Service-oriented and self-motivated individual required.

Responsibilities

• Serves as liaison between members and the Credit Union, handling daily needs.
• Processes transactions and manages new account openings efficiently.

Skills

Customer Service

Sales Skills

Cash Handling

Loan Processing

Education

High School Diploma

Tools

Lending Software

Computer Systems

Job description

Responsibilities

This position is located in our Richardson Branch.

Serves as liaison between member and the Credit Union. Provides account information, opens new accounts, and handles member's daily credit union needs. Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Interviews loan applicants and processes applications. Gathers background information and analyzes credit history.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

• Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and member balances. Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures.
• Receives and applies payments to Advancial loans, credit card payments, and cash advances.
• Enters customers’ transactions into computer to record transactions and issues computer-generated receipts.
• Maintains thorough knowledge of loan products for effective cross-selling. Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.
• Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Opens new accounts including checking, certificates, money markets, and IRA accounts. Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts. Processes check orders for members.
• Responsible for correcting all new account exceptions or transactional errors under Teller Number.
• Provides account information and handles member's daily credit union needs. Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments, or photocopy of check(s), etc. This includes researching and resolving member concerns.
• Processes and balances bond redemptions when necessary.
• Prepares daily checks received for deposit. This includes balancing, scanning checks, and posting general ledgers.
• Makes copies and files correspondence and other records on a daily basis.
• Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures.
• Opens and closes the branch as needed.

The range for this position is $18.58- $23.23/hr. and is based on experience.

Qualifications

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.