Member Services Representative I (Teller)

HomeTown Credit Union; Owatonna (MN); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Life insurance

HSA + company contributions

401(k) + company contributions

Tuition reimbursement

Professional development assistance

Paid time off

Job summary

HomeTown Credit Union in Owatonna, MN, seeks a full-time Member Services Representative I (Teller I) at the Owatonna South Branch. You will greet members, process transactions, and guide them through our services with professionalism.

The role emphasizes accuracy and a customer-first mindset. Typical hours are 8-hour shifts, Monday–Friday with rotating Saturdays; benefits include health/dental/vision insurance, 401(k), life insurance, HSA, and employee discounts.

Qualifications

• A high school diploma or GED is required.
• Prior customer service experience is preferred.
• Familiarity with Microsoft Office applications (Outlook, Word, Excel) is important.

Responsibilities

• Serve as the primary point of contact for members, delivering friendly banking service.
• Process financial transactions accurately and efficiently.
• Assist members with inquiries and guide them through available services.

Skills

Customer service

Cash handling

10-key data entry

Microsoft Office

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Member Services Representative I (Teller I) - Owatonna South Branch

Business Hours: Typically Monday to Friday 8:30 am-6:00 pm (8‑hour shifts) with rotating Saturdays 9:00 am-1:00 pm (40‑hour week)

Join our dynamic team at HomeTown Credit Union in Owatonna, MN, as a full-time Member Services Representative I and embark on an exciting career journey!

This position is perfect for individuals who have a passion for numbers and a knack for providing exceptional customer service. You'll have the opportunity to engage directly with our valued members, help them process their financial transactions, and guide them through our services.

In this onsite role, you'll not only enhance your skills but also build meaningful relationships within the community. With a starting pay between $17-$18.50 per hour, your career will thrive in an environment centered around integrity and excellence. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Employee Discounts. Get ready to make a difference in the lives of our members while developing your professional career in a friendly and supportive atmosphere!

A little about us

Celebrating over 50 years of providing financial wellness to our surrounding communities! At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community.

Your role as a Member Services Representative I

As a full-time Member Services Representative I at HomeTown Credit Union in Faribault, MN, you will serve as the primary point of contact for our valued members, delivering exceptional banking services with professionalism and courtesy. Your role will be essential in fostering our member-centric environment, acting as a vital liaison between members and other Credit Union staff. By effectively communicating and addressing member needs, you will enhance the overall experience and satisfaction.

Moreover, you will play a crucial role in strengthening the Credit Union's brand and image by consistently conducting yourself in a friendly, positive manner that reflects our core values of integrity and excellence. Join us and become a vital part of our commitment to making every member interaction a positive experience!

What we offer

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• HSA + company contributions
• Private PFML
• Long-term disability insurance
• 401(k) + company contributions
• Tuition Reimbursement
• Professional development assistance
• Paid time off - vacation, sick, and holiday

Are you a good fit for this Member Services Representative I job?

To excel as a full-time Member Services Representative I at HomeTown Credit Union, a combination of essential skills and experience is necessary. A high school diploma or GED is required, along with prior customer service experience, to effectively address member inquiries. Familiarity with Microsoft Office applications-including Outlook, Word, and Excel-is important for daily tasks, alongside proficiency in 10-key data entry by touch to ensure accuracy in transactions.

Cash handling experience is preferred, as you will manage financial transactions with precision. Regular attendance is crucial to maintain a consistent presence for our members and contribute to a reliable banking environment.

If you possess a passion for service and a keen attention to detail, you will thrive in this rewarding role!

Any offers of employment are contingent upon completion and favorable results of a credit review, criminal background check, and drug screen. Minnesota is an at-will employer state.

Home Town Federal Credit Union is an equal opportunity employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Home Town Federal Credit Union will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)