Member Services Representative | Fitness Center | PRN status

Logan Health Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Shift flexibility

Hourly differential pay

Job summary

Logan Health Medical Fitness Center seeks a PRN Member Services Representative to welcome members and guests, conduct tours, and connect individuals with programs that meet their wellness goals.

You will manage check-in, registrations, payments, data entry, and account updates, while delivering professional customer service and maintaining accurate records.

Qualifications

• Minimum of two (2) years of customer service or administrative support experience.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and work effectively both independently and as part of a team.
• Commitment to professionalism, confidentiality, and exceptional customer service.
• Strong computer skills, including Microsoft Office and ability to learn department-specific software systems.
• CPR certification within ninety (90) days of hire.

Responsibilities

• Welcoming members, guests, and prospective members with exceptional customer service.
• Conducting personalized tours and helping individuals identify programs, services, and membership options.
• Promoting memberships, programs, and services by understanding and responding to the needs of each individual.
• Performing member check-in, registration, and account maintenance activities.
• Serving as a trusted resource for information regarding facility programs, services, and policies.
• Responding to member and guest questions, concerns, and requests in a professional and timely manner.
• Taking ownership of member concerns and following through to resolution.
• Processing payments, point-of-sale transactions, and membership-related documentation accurately.
• Supporting opening and closing procedures as assigned.
• Maintaining accurate records, data entry, account updates, and membership information.
• Managing specialty memberships, scholarship accounts, account changes, and related administrative processes.
• Maintaining proficiency with member management software and other department systems.
• Supporting a safe and welcoming environment by following established safety and emergency procedures.

Skills

Customer Service

Organizational Skills

Communication

CPR Certification

Data Entry

Education

Associate or Bachelor's Degree

Tools

Microsoft Office

Job description

Help Create a Welcoming First Impression At Logan Health Medical Fitness Center, we're more than a fitness facility—we're a community dedicated to helping people improve their health, wellness, and quality of life. From fitness and aquatics to youth programs and wellness services, our team creates a welcoming environment where members of all ages and abilities can thrive. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. We're seeking a PRN Member Services Representative to serve as one of the first points of contact for our members, guests, and prospective members. In this role, you'll help create exceptional experiences by providing outstanding customer service, building meaningful relationships, and connecting individuals with the programs and services that best support their wellness goals. If you enjoy meeting new people, helping others, and creating positive experiences, we'd love to hear from you.

What You'll Do

As a PRN Member Services Representative, you'll play an important role in supporting members and guests while helping promote the programs and services offered throughout the facility.

• Welcoming members, guests, and prospective members with exceptional customer service
• Conducting personalized tours and helping individuals identify programs, services, and membership options that align with their goals
• Promoting memberships, programs, and services by understanding and responding to the needs of each individual
• Performing member check-in, registration, and account maintenance activities
• Serving as a trusted resource for information regarding facility programs, services, and policies
• Responding to member and guest questions, concerns, and requests in a professional and timely manner
• Taking ownership of member concerns and following through to resolution
• Processing payments, point-of-sale transactions, and membership-related documentation accurately
• Supporting opening and closing procedures as assigned
• Maintaining accurate records, data entry, account updates, and membership information
• Managing specialty memberships, scholarship accounts, account changes, and related administrative processes
• Maintaining proficiency with member management software and other department systems
• Supporting a safe and welcoming environment by following established safety and emergency procedures

What We're Looking For

Successful candidates are friendly, professional, and service-oriented individuals who enjoy helping others and building positive relationships.

• Minimum of two (2) years of customer service or administrative support experience
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to prioritize tasks and work effectively both independently and as part of a team
• Commitment to professionalism, confidentiality, and exceptional customer service
• Strong computer skills, including Microsoft Office and the ability to learn department-specific software systems
• Ability to obtain CPR certification within ninety (90) days of hire

Preferred Qualifications

• Associate or bachelor's degree
• Two (2) years of experience working in a fitness, recreation, wellness, or health-related environment
• Experience with membership services, customer accounts, sales, or front desk operations

Why Join Logan Health Medical Fitness Center?

At Logan Health Medical Fitness Center, you'll join a team that is passionate about helping people live healthier lives. Every interaction is an opportunity to make a meaningful difference, whether you're welcoming a new member, helping someone achieve their wellness goals, or supporting programs that strengthen our community. As a PRN team member, you'll enjoy the opportunity to work in a positive, mission-driven environment while gaining valuable experience in fitness, wellness, customer service, and membership operations.

Shift: Variable (United States of America) Schedule: This PRN position provides coverage as needed for vacations, leaves, and peak operational needs.

Availability to work a variety of shifts, including mornings, evenings, weekends, and holidays, is preferred.

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability).

We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law.

If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

At Logan Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all. Our Vision Reimagine health care through connection, service, and innovation. Our Core Values Be Kind – We foster compassion and positivity in our work environment. Work Together – Collaboration leads to innovation, efficiency, and improved communication. Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent. Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.