Member Services Representative - Closer

Planet Fitness - Gainesville, FL; Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Wellness resources

Training & development

Job summary

A leading fitness franchise in Gainesville, FL is seeking a Member Services Representative - Closer. The role focuses on delivering outstanding customer service, managing member accounts, and ensuring a clean and safe club environment. Candidates should have a positive attitude, strong listening skills, and a high school diploma. The position offers employee discounts, flexible scheduling, and opportunities for advancement in a supportive team environment.

Qualifications

• Must be 18 years of age or older.
• Ability to empathize and problem solve effectively.
• Demonstrate a positive attitude with professionalism.
• Upbeat, can do attitude.
• Exceptional customer service skills able to interact in a positive and professional way with members and co-workers.
• Strong listener: ability to empathize, problem solve, and uphold club policy.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Being coachable.
• Team player (effortlessly positive and professional with members and colleagues)

Responsibilities

• Provide exceptional customer service excellence.
• Greet members, prospects, and guests.
• Manage member accounts including enrollments and cancellations.
• Operate phones in a friendly manner and assist callers with a variety of questions.
• Respond to member questions and concerns and resolve in a timely and professional manner.
• Greet and validate members, guests, and prospects (ensure check ins and account in good standing).
• Member account management including enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers.
• Conduct club tours for prospective members.
• Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness.
• Ensure effective operation and security of the club membership, policy, and property.

Skills

Exceptional customer service skills

Strong listening ability

Punctual and reliable

Team player

Education

High School diploma/GED equivalent

Tools

POS system

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Wellness resources
• Training & development

The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to: Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.

Essential Duties and Responsibilities

• Provide exceptional customer service excellence
• Greet members, prospective members, and guests
• Consistent and proficient execution of all front desk related activities including:
  • Operate phones in a friendly manner and assist callers with a variety of questions
  • Respond to member questions and concerns and resolve in a timely and professional manner
  • Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
  • Member account management including but not limited to: enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
  • Conduct club tours for prospective members
  • Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
  • Ensure effective operation and security of the club membership, policy, and property

Qualifications/Requirements

• 18 years of age or older with High School diploma/GED equivalent
• Honesty and integrity
• Punctual and reliable
• Upbeat, can do attitude
• Exceptional customer service skills able to interact in a positive and professional way with members and co-workers
• Strong listener: ability to empathize, problem solve, and uphold club policy
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Being coachable
• Team player (effortlessly positive and professional with members and colleagues)

Preferences

• Customer service and/or point-of-sale (POS) experience
• Competitive, results driven individual with experience in fitness and/or sports
• Passionate about fitness and health
• Business administration and/or financial accounting acumen and/or interest

Physical Demands

• Continual standing and walking
• Continual talking in person or on the phone
• Must be able to lift up to 50 lbs.
• May occasionally encounter toxic chemicals

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.