Member Services Representative, AACU Payments Processing

American Airlines; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

American Airlines is seeking a Member Services Representative to join their Payments and Digital Strategy team. This role involves managing funds transfers, ensuring compliance with banking laws, and providing excellent customer service. Ideal candidates will possess a high school diploma and experience with Microsoft Office software, along with a passion for helping others in a dynamic environment.

Benefits

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Pet Insurance

Discounts on Travel

Qualifications

• Customer/member service experience preferred.
• Intermediate Excel and Word experience required.

Responsibilities

• Perform general ledger balancing and handle funds transfers.
• Assist with fraud resolution and member inquiries.
• Maintain compliance with NACHA rules and regulations.

Skills

Customer Service

Microsoft Office

Mathematical Analysis

Data Analysis

Communication

Education

High school diploma or GED

Job description

Member Services Representative, AACU Payments Processing Press Tab to Move to Skip to Content Link Skip to main content

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Need General Assistance?

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• Careers
  • At the Airport
  • Corporate
  • Flight Attendants
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  • Reservations
  • Tech Ops & Maintenance
  • View All Jobs
• Student & Grads
  • Interns & Grads
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  • Locations
  • Giving Back
  • Through the Years
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Member Services Representative, AACU Payments Processing Member Services Representative, AACU Payments Processing Posting Start Date: 5/21/25

Location:AAFCU Headquarters (DFW-AACU)
Cities:Dallas - TX
Requisition ID:79213

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Payments and Digital Strategy team within the American Airlines Credit Union. The role is r esponsible for daily functions associated with funds transfers at American Airlines Credit Union .

What you'll do

• Perform general ledger balancing
• Coordinatereturn items with members, outside vendors, the Federal Reserve Bank and other institutions
• Assistother departments with fraud resolution, member inquiries and related Accounting general ledger balancing
• Workmember cases/activities assigned
• Followand maintainpolicies and procedures to ensure strict compliance withNACHA rules and regulations and Federal Banking laws
• Log, research and make necessary general ledger, account adjustments and/or returns
• Obtaininformation from members for the timely and accurate processing of international and domestic funds transfer requests
• Researchand verifyincoming and outgoing funds transfer information
• Communicatewith vendor to process funds transfers
• Understandand be familiar with outgoing and incoming funds transfer laws
• Verify members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
• Perform other duties, as assigned
• The selected candidate will be responsiblefor ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications- Education & Prior Job Experience

• Previous customer/member service experience
• Previous banking or Credit Union experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to effectively communicate with all levels, both verbally and in writing
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any role assigned within department
• Ability to interact professionally with all employees and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to work extended hours in support of business needs
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Dallas - TX
Requisition ID:79213

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