Member Services Representative, AACU Support Services

American Airlines; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an established airline where you will play a crucial role in managing mailroom and document retention services. This position offers an opportunity to develop your skills while contributing to the smooth operation of the Credit Union. You'll enjoy travel perks, health benefits from day one, and a supportive work environment that values inclusion and diversity. If you're self-motivated and detail-oriented, this role is perfect for you. Embrace the chance to grow your career while being part of a company that connects people to their dreams and destinations.

Benefits

Travel perks

Health benefits

Wellness programs

401(k) program

Employee Assistance Program

Pet insurance

Discounts on hotels, cars, cruises

Qualifications

• High school diploma or GED required.
• Experience in data-entry and computer skills preferred.

Responsibilities

• Sort and distribute mail and packages efficiently.
• Maintain document retention and assist with research requests.
• Ensure compliance with security and confidentiality standards.

Skills

Microsoft Office (Word, Excel)

Data-entry skills

Excellent member service skills

Effective communication (verbal and written)

Self-motivated

Strong organization skills

Attention to detail

Education

High school diploma or GED

Tools

Electronic tracking system

Computer software

Job description

Member Services Representative, AACU Support Services

Posting Start Date: 2/3/25

Location: AAFCU Headquarters (DFW-AACU)
Requisition ID: 77329

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for mailroom and document retention services at the Credit Union. Team members are cross-trained to perform various duties and will be assigned specific responsibilities on a rotational basis based upon operational needs and schedules.

What you'll do

• Receive, sort and distribute incoming, outgoing and returned mail and packages
• Operate and maintain the postage metering system as well as the letter folder/stuffer equipment
• Track and log documents, postage and packages using an electronic tracking system and computer software
• Work directly with all parcel delivery services and assist all Credit Union departments with mail services
• Maintain the copy paper supply and fulfill branch supply orders
• Order the delivery and pickup of documents from the off-site storage facility
• Receive, enter and maintain documents in the imaging system and at the off-site storage facility in accordance with the company’s retention and destruction policies
• Assist users with research requests for documents and packages
• Perform other duties, as assigned
• Ensure the security and confidentiality of all account and related information and ensure compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• High school diploma or GED

Preferred Qualifications - Education & Prior Job Experience

• Experience in computer skills and data-entry

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel)
• Ability to learn and utilize other software tools necessary for the role
• Excellent member service skills
• Ability to interact professionally with all employees and members
• Effective communication skills, both verbally and written
• Self-motivated with strong organization skills and attention to detail
• Ability to lift up to 40 pounds
• Ability to sit and/or stand for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits.
• Wellness Programs: Our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at American

Inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our Employee Business Resource Groups help team members reach their full potential and create an inclusive work environment.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly? Feel free to be yourself at American.