Member Services Rep - AACU Check and Item Processing 10515

Interactive CAD Services, Inc.; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Member Services Representative responsible for managing check operations and ensuring compliance with banking regulations. The ideal candidate will have a high school diploma, proficiency in Microsoft Office, and experience in customer service, contributing to the team's success in a fast-paced environment. This role offers an opportunity to work in a dynamic team while ensuring security and confidentiality of account information.

Qualifications

• Skilled in Microsoft Office software, particularly Word and Excel.
• High school diploma or GED required.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate return items with members and vendors.
• Log, balance, and research GL account adjustments.
• Ensure compliance with Reg CC and banking laws.

Skills

Customer Service

Mathematical Calculation

Data Analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position: Member Services Rep-AACU Check and Item Processing 10515
Position Type: W2 Contract – No Benefits
Position Location: Ft. Worth, TX
Description:
Job Purpose
Responsible for daily functions associated with check operations, dispositioning, processing, reconciling, and ensuring compliance on all check transactions for the Credit Union.

Principal Duties and Responsibilities

• Follow and maintain policies and procedures to ensure strict compliance of Reg CC and other Federal Banking laws
• Coordinate return items with members, outside vendors, the Federal Reserve Bank and other institutions
• Assist other departments with check resolution, member inquiries and related accounting general ledger balancing
• Log, balance, research and make necessary GL, account adjustments and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and branch closing
• Understand and be familiar with Federal Reserve and Catalyst software and processes around checks, with the ability to troubleshoot anomalous issues
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations, including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

• Previous customer/member service experience
• Previous banking or Credit Union experience

Knowledge, Skills & Abilities

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent customer service skills
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to effectively communicate with all levels both verbally and written
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any role assigned within department
• Ability to interact professionally with all employees and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to work extended hours in support of business needs
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks