Member Services Representative 1

bcbswy; Casper (WY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Holidays

Dress for Your Day

Job summary

BCBSWY in Wyoming is seeking a Customer-focused Member Services Representative to join our local team. You will respond to member and provider inquiries, research issues, and connect people with the resources they need.

In this role you will work in a call center setting, use multiple systems, and deliver best-in-class service. Training is provided, and limited onsite flexibility is available for Wyoming residents.

Qualifications

• High School diploma or equivalent.
• Experience in customer service is preferred.
• Ability to handle emotional situations on calls.

Responsibilities

• Respond to questions and research issues for members and providers.
• Connect members with the resources they need.
• Utilize multiple systems to respond and research inquiries.
• Provide best-in-class customer service from a trained team.

Skills

Customer service

Data entry

Research skills

Multitasking

Education

High School diploma or equivalent

Tools

Database systems

Job description

Deep Roots. Solid Growth. Caring People.

Rooted in Wyoming! We are Blue Cross Blue Shield Wyoming: a not-for-profit health insurer with offices throughout the state. Ever since a small group of caring, persistent Wyoming women helped us put down roots in 1945, everything we do is aimed at better health care for the people of Wyoming.

Our Vision: We envision a future where integrity, compassion, and trust define a local health insurance experience. Committed to doing the right thing for our members, employees, and community, we strive to protect and contribute to the health and care of all we serve.

Our Mission: provide our members with access to local health insurance solutions that prioritize health, care, and well-being for those who call Wyoming home.

Member Services Representative (MSR)

As a Member Services Representative with the BCBSWY Member Services Team, you will play an essential role in ensuring best-in‑class service to our members, providers, and members of the general public. Are you ready to showcase your customer service skills in a professional call centre recognized within the industry for providing superior customer experience?

By stepping into a Member Service Representative role, you will have the opportunity to make a positive difference every day! Help people by responding to questions, research issues they may have, connect them with the resources they may need.

Our Member Service Centres are equipped with software-supported call answering with adjustable headsets for ease of talking plus data entry multi‑tasking. Our MSR employees are provided scheduled breaks and meal‑times to ensure time to step away, while enabling the team to provide continuous high‑quality service.

As a recognised BCBSWY employee, we count on you to positively serve in the role of "Brand Ambassador" within the local community and/or geographical region. To your friends and neighbours - you ARE Blue Cross Blue Shield Wyoming ! We have multiple locations available through‑out the state plus a Cost-Of-Living monthly adjustment for Jackson‑based employees.

To be successful in this role, you will need to invest in learning our products and services, be dedicated to customer service, handle phone contact with people who may be experiencing emotional situations, be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries, and apply solid judgement as to when to elevate if needed.

Minimum qualifications include an earned High School diploma or equivalent; prior experience with accessing multiple database systems is helpful. As a new MSR, you will be provided on‑the‑job training on our systems, products, services, and providing best‑in‑class customer service skills from our skilled Trainers - plus day‑to‑day support from dedicated leadership! With BCBSWY Member Services - you are a part of a caring team.

BCBSWY Employees Enjoy

• Best‑In‑Class Health Insurance at minimal to no‑cost for BCBSWY employees! PLUS many other benefits along with highly competitive compensation!
• Our compensation program is reviewed for competitive market match on an annual basis and employees are eligible for annual merit increases. Monthly incentives that are based on individual and company performance are also available to eligible employees and members of our Sales Team can realize generous performance‑based commissions.
• At BCBSWY our employees are provided best‑in‑class benefits to support their physical, financial, and emotional wellness. These benefits include medical, dental, vision, 401(k), life insurance, paid time off (PTO), 10 paid holidays in addition to PTO annually, plus 8 paid volunteer hours, various wellness programs, and a dress code of "Dress for Your Day!" which can mean jeans every day (depending on your role).

Serving Those Who Call Wyoming Home.

Our positions are all based in Wyoming. Depending on the department and the position, eligible employees may be offered limited In‑Office/WFH flexibility (for those positions that are offered limited WFH, there will be a required number of In‑Office days per week/month depending on department). Executive level employees are required to reside full‑time in Wyoming.

Our Selection Process

Typically includes the following (NOTE: process steps may differ depending on role applied for)

• Review of your completed application and any additional submitted materials (e.g., cover letter, certifications, etc.) for minimum qualifications and skills alignment.
• Confirmation of Wyoming residency, intent to become a Wyoming resident, or reasonable commuter distance if Colorado resident.
• Recruiter Phone Screen.
• Possible Self‑Assessment and/or Questionnaire.
• Initial interview with Hiring Manager.
• Possible 2nd Interview with Hiring Manager and/or additional Team members.
• Comprehensive Background Check.

BCBSWY is an Equal Oppor