Member Experience Specialist

bcbswy; Casper (WY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Holidays

Dress for Your Day

Job summary

BCBSWY in Wyoming is seeking a Customer-focused Member Services Representative to join our local team. You will respond to member and provider inquiries, research issues, and connect people with the resources they need.

In this role you will work in a call center setting, use multiple systems, and deliver best-in-class service. Training is provided, and limited onsite flexibility is available for Wyoming residents.

Qualifications

• High School diploma or equivalent.
• Experience in customer service is preferred.
• Ability to handle emotional situations on calls.

Responsibilities

• Respond to questions and research issues for members and providers.
• Connect members with the resources they need.
• Utilize multiple systems to respond and research inquiries.
• Provide best-in-class customer service from a trained team.

Skills

Customer service

Data entry

Research skills

Multitasking

Education

High School diploma or equivalent

Tools

Database systems

Job description

BCBSWY in Wyoming is seeking a Customer-focused Member Services Representative to join our local team. You will respond to member and provider inquiries, research issues, and connect people with the resources they need.

In this role you will work in a call center setting, use multiple systems, and deliver best-in-class service. Training is provided, and limited onsite flexibility is available for Wyoming residents.