Member Services & Benefits Advisor (Call Center)

Metropolitan Jewish Health System; United States; Remote; USD 41,000 - 45,000; Full time

Benefits offered by this job

Tuition Reimbursement

Generous paid time off including your 

birthday

Medical, dental and vision coverage

Two retirement plans: 403(b) and Pensi

Flexible spending

Job summary

Metropolitan Jewish Health System is seeking a call center associate to respond to member and provider inquiries about benefits, claims, and complaints within a fast-paced center. You will log calls, document details, and assist with disenrollment requests while maintaining a professional demeanor.

The role requires accuracy, multitasking, and clear communication. Salary ranges from $41,000 to $45,000 per year, with comprehensive benefits and growth opportunities within MJHS.

Qualifications

• High School Diploma required.
• Minimum 6 months call center experience.
• Proficient in Microsoft Word; strong telephone communication skills.

Responsibilities

• Responds to member and provider inquiries and requests concerning benefits, claims and complaints within a call center environment to ensure high-quality service.
• Records all calls and details; processes adjustments on claim issues and disenrollment requests.
• Handles member/provider questions and escalations promptly and professionally.

Skills

Call center experience

Telephone communication

Multitasking

Professional demeanor

Education

High School Diploma

Tools

Microsoft Word

Job description

Metropolitan Jewish Health System is seeking a call center associate to respond to member and provider inquiries about benefits, claims, and complaints within a fast-paced center. You will log calls, document details, and assist with disenrollment requests while maintaining a professional demeanor.

The role requires accuracy, multitasking, and clear communication. Salary ranges from $41,000 to $45,000 per year, with comprehensive benefits and growth opportunities within MJHS.