Member Services Representative

Planet Fitness; Springfield (NJ); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience and top-notch service to members, prospective members, and guests. The role involves welcoming visitors, signing up new members, and guiding tours in a fast-paced gym environment.

The position requires strong communication, reliability, and the ability to stand for long periods. Training and development opportunities support growth within a supportive, friendly club culture.

Qualifications

• Must have excellent customer service skills.
• Ability to communicate clearly and professionally.
• Strong interpersonal skills and teamwork.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Give tours to prospective members.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Team player

Education

High School diploma/GED

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• 401(k)


• Competitive salary


• Employee discounts


• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

• Must be 18 years of age or older.


• High School diploma/GED equivalent required.


• Authorized to work in the United States.


• Ability to occasionally lift up to 50 lbs.


• Ability to continuously stand and walk during shift.


• Ability to continuously talk in person or on the phone during shift.


• Ability to occasionally encounter cleaning chemicals during shift.

Preferred Qualifications:

• Customer service background.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Punctuality and reliability is a must.