Member Services Representative

Planet Fitness; Fairfield (NJ); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members, and guests, ensuring a positive experience at the front desk. You will greet visitors, answer questions, process sign-ups, and provide tours as needed.

In this role you will maintain accurate member records, handle phone inquiries, and support club operations while upholding Planet Fitness standards for cleanliness and service.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Authorized to work in the United States.
• Ability to occasionally lift up to 50 lbs.
• Ability to continuously stand and walk during shift.
• Ability to continuously talk in person or on the phone during shift.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones and assisting callers with questions.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours and explain club features.
• Facilitate updates to member accounts and respond to questions promptly.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer proficiency

Fitness enthusiasm

Positive attitude

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• 401(k)


• Competitive salary


• Employee discounts


• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

• Must be 18 years of age or older.


• High School diploma/GED equivalent required.


• Authorized to work in the United States.


• Ability to occasionally lift up to 50 lbs.


• Ability to continuously stand and walk during shift.


• Ability to continuously talk in person or on the phone during shift.


• Ability to occasionally encounter cleaning chemicals during shift.

Preferred Qualifications:

• Customer service background.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Punctuality and reliability is a must.