Member Services Representative

Fitness Ventures (Crunch Fitness); Santa Maria (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the face of our clubs. You will greet members, check in guests, and handle inquiries with a helpful attitude, while promoting services and retail products.

In this role you will manage club software, relay messages, answer phones, and coordinate member services such as tanning and hydro-massage, all while maintaining a clean, welcoming environment and adhering to company policies.

Qualifications

• High school diploma or GED or equivalent.
• CPR certification (Child/Infant) required.
• Experience working with children; local/state certifications as required by law.

Responsibilities

• Greet all members and guests with a smile and exit politely.
• Check in members and guests per procedures.
• Use club software to relay messages and manage check-ins.

Skills

Customer service

Phone etiquette

Guest greeting

Education

High school diploma or GED

CPR Certification (Child/Infant)

State/local certifications

Tools

Club software

Job description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Always maintain professional disposition
• Sell retail products
• Schedule member services: tanning, hydro-massage, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Team Member Handbook

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification
• Experience working with children
• Certifications, as local/state laws require

Physical Requirements

• Lift 10 lbs. on occasion
• Stand, bend and squat with frequency
• Climb and hang decorations when needed

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Salary

$33,000.00 - $50,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.