Member Services Representative

Planet Fitness - LA Windham Group; LaPlace (LA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in LaPlace, Louisiana. The role focuses on delivering exceptional customer service, handling front desk operations, and fostering a welcoming atmosphere. Ideal candidates are passionate about fitness, possess strong communication skills, and are eager to contribute to a supportive community. Join a dynamic team to enhance lives and promote a positive environment.

Qualifications

• Customer service experience preferred.
• Punctuality and dependability are essential.
• Must be 18 years or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities, including check-ins and sign-ups.
• Respond to member questions and maintain cleanliness of the club.

Skills

Customer service

Computer skills

Listening skills

Problem-solving

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update members’ accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
• Maintain the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Positive and upbeat attitude.
• Punctuality and dependability are essential.
• Excellent customer service skills; able to interact professionally with members and coworkers, exceeding expectations.
• Strong listening skills, with empathy and problem-solving abilities.
• Diplomatic behavior and appropriate language in all interactions.
• Must be 18 years or older.

Physical Demands

• Stand and walk continuously during shifts.
• Talk frequently in person or on the phone.
• Occasionally lift up to 50 lbs.

Occasional exposure to chemicals during shifts.

JOIN THE CLUB.

We aim to enhance lives with affordable, high-quality fitness experiences, driven by inspiring, motivated, and fun team members. As a leading franchise with over 2,000 locations across multiple countries, Planet Fitness is growing rapidly. We seek talented individuals to help us promote our Judgement Free Zone and shape our brand’s future. Join us and make a difference in people’s lives while working in a dynamic environment.

Our mission is to empower members to feel inspired and motivated. If you want to make a positive impact, this is the place for you. Add your energy to our Judgement Free Zone and enjoy the rewarding experience of making a difference.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment matters. Compliance with local, state, and federal laws is the responsibility of each franchisee.

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