Member Services Representative

Supreme Fitness Group; Laguna Niguel (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. In this role, you'll greet members and guests, respond to inquiries, and manage front desk activities, ensuring a welcoming environment. This position offers a chance to work in a vibrant fitness community, where your positive attitude and passion for health will shine. With opportunities for career growth and a supportive team atmosphere, this role is perfect for those who thrive in a dynamic setting and are committed to making a difference in members' lives.

Benefits

Free Black Card gym membership

Career growth opportunities

Discounts on merchandise

Medical benefits

401k

Discounts on movie tickets and attractions

Qualifications

• Customer service background preferred with exceptional skills.
• Must be 18 years or older with a passion for fitness.

Responsibilities

• Greet and assist members and guests, providing exceptional service.
• Handle front desk activities, including member sign-ups and tours.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Basic Computer Proficiency

Education

High School diploma/GED equivalent

Job description

*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step*

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Member Services Representative Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club.
  • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Member Services Representative Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Member Services Representative Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Job Benefits include

• Free Black Card gym membership.
• Day, evening, or overnight shifts.
• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.