Member Services Representative

Planet Fitness - KS/LA Sutherland Group; Kansas City (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. In this engaging role, you will greet members, assist with inquiries, and maintain a welcoming environment. Your passion for fitness and health will shine as you interact with members and ensure their needs are met. Join a dynamic team where your positive attitude and reliability will make a difference in the lives of many. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Customer service background preferred with exceptional skills.
• Must be 18 years or older with a positive and upbeat attitude.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer service skills

Listening skills

Problem-solving skills

Positive attitude

Reliability

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   1. Answer phones in a friendly manner and assist callers with a variety of questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.