Member Services Representative

Supreme Fitness Group; Glenmont (NY); On-site; USD 20,116 - 28,650; Part time

Benefits offered by this job

Free Black Card gym membership

Career growth opportunities

Discounts on merchandise

Medical, 401k, and supplemental insurance

Discounts on entertainment and attractions

Job summary

Supreme Fitness Group is seeking a Part Time customer service associate for their gym in New York. The ideal candidate will greet members and provide exceptional service, respond to inquiries, and assist with front desk operations. A passion for fitness and a positive attitude are essential.

The position offers a competitive hourly wage of $17.70, with responsibilities including maintaining club cleanliness and assisting with member accounts. Join us for career growth opportunities and various perks!

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Passion for fitness and health.
• Ability to interact positively and professionally with members.

Responsibilities

• Greet members and provide exceptional customer service.
• Respond to member questions and concerns.
• Handle front desk activities including checking members in and assisting with sign-ups.
• Maintain cleanliness of the club and exercise equipment.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Problem-solving skills

Education

High School diploma/GED equivalent

Job description

Job Details

• Location: 14th St - New York, NY 10003
• Position Type: Part Time
• Salary Range: $17.70 per hour

Benefits

• Free Black Card gym membership
• Day, evening, or overnight shifts
• Career growth opportunities
• Discounts on merchandise sold at the club
• Benefits: medical, 401k, supplemental insurance
• Discounts on movie tickets, theme parks, hotels, attractions, and more

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Assist with new member sign‑up.
  • Take prospective members on tours.
  • Facilitate needed updates to members’ accounts.
• Assist in maintaining the neatness and cleanliness of the club, including:
  • Cleaning and sanitizing exercise equipment and Black Card spa amenities.
  • Ensuring restrooms are clean, sanitized, stocked, and clutter free following the routine cleaning schedule.
  • Performing a comprehensive walk of all club areas to fix safety or policy issues and address cleanliness concerns.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills with ability to interact positively and professionally with members and co‑workers, exceeding member expectations.
• Strong listening, empathy, and problem‑solving skills.
• Demonstrate diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting up to 50 lbs.
• Encounter toxic chemicals during shift.
• Move self in different positions (bending, climbing, balancing, kneeling, crouching, twisting) to accomplish tasks.