Member Services Representative

SECU Credit Union; Ellicott City (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

SECU Credit Union recherche un Représentant des Services aux Membres passionné pour rejoindre son équipe dans les centres bancaires de détail. En tant que membre clé, vous serez responsable de fournir un service exceptionnel, de gérer l'attente des membres et d'éduquer sur nos produits. Avec un environnement dynamique et des possibilités de carrière enrichissantes, rejoignez une organisation qui valorise votre contribution et votre développement.

Benefits

Medical, vision, dental benefits

401k plan with company matching

Generous sick, vacation and personal leave

Quarterly incentives based on productivity

Annual corporate-wide incentives

Qualifications

• Une expérience éprouvée dans la création de relations dans le secteur bancaire de détail est souhaitée.
• Compétences interpersonnelles et capacité d'adaptation essentielles.
• Doit être capable de travailler dans un environnement dynamique.

Responsibilities

• Être le point de contact principal pour les membres dans le centre financier.
• Gérer le trafic dans le lobby et attendre des membres.
• Éduquer les membres sur les produits et services SECU.

Skills

Communication

Organization

Teamwork

Critical Thinking

Adaptability

Education

College Degree Preferred

Job description

4 days ago Be among the first 25 applicants

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

What You’ll Do.

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We’re Looking For.

• College Degree Preferred
• Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
• Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality
  
  

In Addition To Never Being Controlled By Outside Owners, One Of The Great Perks Of Joining Team SECU Is Our Total Rewards Package For All Employees Working 20+ Hours Per Week, Which Includes

Compensation Information: Offers will be commensurate with experience and education.

• Hourly Rate: Min. $18.56 – Max. $27.88
  
  

Other Compensation Includes

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives
  
  

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2025 SECU Benefit Guide
  
  

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

If you’re interested in a challenging and rewarding career then SECU is for you!

We can’t wait to get to know you!

SECU is an Equal Opportunity Employer

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Strategy/Planning and Information Technology

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