Member Services Representative (4PM - 10PM)

Planet Fitness - CCMO; Sterling (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Une entreprise de fitness dynamique recherche un représentant des services aux membres pour offrir une expérience exceptionnelle aux membres et invités. Les candidats idéaux auront une passion pour la santé, exécuteront des tâches liées à l'accueil et s'assureront d'un service clientèle de qualité supérieure. L'environnement est dynamique et interactif, nécessitant de bonnes compétences en communication et un sens de la propreté.

Qualifications

• Une expérience antérieure dans le service à la clientèle est préférée.
• Une attitude positive et enthousiaste.
• Doit avoir au moins 18 ans.

Responsibilities

• Accueillir les membres et les prospects avec un excellent service.
• Gérer toutes les activités du bureau d'accueil.
• Répondre aux questions des membres de manière professionnelle.

Skills

Service à la clientèle

Compétences en écoute

Résolution de problème

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.