Member Services Representative

Pinnacle Fit Clubs LLC; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading wellness and fitness services company is seeking a Member Services Representative to enhance member experience through exceptional customer service. The role involves various front desk activities, including member check-ins, answering queries, and maintaining a welcoming environment. Join a team that values reliability and enthusiasm!

Benefits

FREE Black Card Membership!

Paid Time Off (PTO)

Health Insurance - First of the month following hire date

401k plan after 3 months of service

Qualifications

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Exceptional customer service skills, preferably in the fitness industry.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and checking members in.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Problem resolution

Leadership

Communication

Job description

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Join to apply for the Member Services Representative role at Pinnacle Fit Clubs LLC

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

Full Time

• Monday - Thursday: 3:00 PM to 11:00 PM
• Friday: 1:00 PM to 9:00 PM
• 8-hour shift
  
  

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service
  
  

Qualification Requirements

• Must have a satisfactory background check.
• Punctuality and reliability are a must.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Hard working, enthusiastic, energetic, upbeat, and positive attitude!
• Strong problem resolution skills.
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  

How To Apply

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

Eoe Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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