Member Services Representative

United FP; Alabaster (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

PF Black Card membership

Opportunities for growth

Job summary

A fitness club operator is seeking a Member Services Representative in Alabaster, Alabama. In this role, you will deliver top-notch customer service, help members achieve their fitness goals, and maintain a clean environment. Key qualifications include being at least 18 years old and having a high school diploma. Ideal candidates are energetic and passionate about helping others. Join a team that emphasizes fun and positivity in a judgment-free zone and supports your growth within the company.

Qualifications

• Minimum age of 18 years.
• Passion for helping others.
• Ability to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Provide excellent member services and encourage fitness goals.
• Ensure cleanliness and a positive atmosphere in the club.
• Handle member check-ins and tours.

Skills

Customer service

Dependability

Communication skills

Leadership

Education

High School diploma or GED equivalent

Job description

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!

What You'll Be Doing

• As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals.
• You will make them feel like family in a clean, judgment-free environment.
• You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk with checking in our members, greetings, and farewells. Assist with energetic, non-high-pressure tours, member enrollment, and other club responsibilities.
• Be a leader. Be passionate – love what you do. Have fun and invite members to do the same.
• Your schedule will vary and shifts could include any of our hours of operation, including weekends and holidays.
• United PF offers competitive salaries, PF Black Card membership and opportunities for growth.

What You'll Bring to the Table

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

About United FP Management, LLC

United FP Management, LLC ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is positioned across 14 states, with Arizona and Texas as its two largest markets, and serves various market types. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through organic site development and acquisitions. United FP is headquartered in Austin, Texas.

United FP Management, LLC is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies. American Securities and its affiliates have approximately $23 billion under management.

About Planet Fitness

Planet Fitness was founded in 1992 and is one of the largest fitness franchisors/operators in the United States. The mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Club

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. Planet Fitness is a large, rapidly growing franchisor/operator of fitness centers. We are continually seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations, there are many opportunities for you to join our team.

Our member mission says it best: our product is a tool to help members achieve their goals, in a welcoming environment. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, and stay for the feeling that you’re making a difference on our Planet.

To find your perfect fit, search for a club opportunity near you.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ does not control labor or employment matters for franchisees or their employees and does not retain authority to control terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Do you have reliable transportation to and from work? Do you have open availability? Please list your open availability if you answered yes. Explain your past jobs and how it relates to this position. U.S. Equal Employment Opportunity Information is provided voluntarily to help comply with EEO/affirmative action record-keeping requirements. Completion of the form is voluntary. This information will be kept confidential and used for compliance purposes only. More details can be found in the company policy materials. This description does not constitute a contract of employment and is subject to change at any time.

I was referred to this position by a current employee

Public Burden Statement: This information collection is voluntary. This survey should take about 5 minutes to complete.

EARN RAVE REVIEWS: Our customer service philosophy is to exceed member expectations and turn them into raving fans who appreciate the team members responsible for their experience.