Club Manager

United FP; Columbia Township (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical insurance

401K matching program

PF Black card membership

401K matching

Job summary

A fitness club management company is seeking a Club Manager to lead operations and inspire staff. As the Club Manager, you will prioritize a judgment-free environment and ensure an exceptional member experience. You'll be responsible for recruiting and training team members, embodying company values, and driving sales initiatives. The ideal candidate has experience in customer service and operations, and is ready to oversee a team committed to personal growth and community engagement.

Qualifications

• 1 year of industry experience in customer service and operations.
• Ability to lift up to 50 lbs and manage physical demands.
• Bilingual in Spanish is helpful.
• Ability to communicate, stand, walk, bend, lift up to 50 lbs.

Responsibilities

• Recruit and hire enthusiastic team members.
• Develop your team to provide an exceptional member experience.
• Lead by example and embody the company values.
• Manage business performance through sales initiatives.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Communication skills

Education

Minimum High School diploma or GED equivalent

Job description

Title: Club Manager
Department: Operations
Reports to: District Manager
FLSA Status: Exempt
If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge either), then this may be your dream job! United PF believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation.

Growing Leaders

As a Club Manager for United PF your role will be to lead and support your team of employees running your Club operation. You will champion and embody our culture, mission, and values. You will inspire your team to deliver customer service excellence 1% and ensure we deliver a “Judgement Free” member experience. You will influence performance through coaching feedback. You have a passion for people and helping them grow their skills because our greatest asset is our people.

Your roles and responsibilities will include:

• Recruit and hire enthusiastic team members who believe in our PF philosophy and want to help people live healthier lives.
• Develop and lead your team to take ownership of the business by providing an exceptional member experience in a clean, judgement-free environment.
• Lead by example. Do what you want your people to do in all aspects of your operation.
• Develop a sense of “family” with your team and members by honoring our United PF mission and living our Core Values.
• Grow your business and deliver results through sales related initiatives and managing controllable cost.

A few other things we want you to know:

• Your schedule will vary. Shifts could involve any of our hours of operation, including weekends and holidays.
• United PF offers competitive salaries, performance incentives, relocation packages, medical insurance, PF Black card membership, plus, a generous 401K matching program.
• United PF is committed to developing our people. Everyone is a leader here. Everyone has influence. We provide world-class leadership development programs.

We would love to hear from people with:

• Birthdate that confirms you are a minimum of 18 years of age.
• 1 years industry experience
• Experience in customer service, operations and leading teams. Demonstrates initiative and strong communications skills.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking,bending, lifting up to 50 lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• Great organizational, relationship building and problem-solving skills.
• English language; ability to speak, understand, read and write. Bilingual - Spanish helpful.
• Minimum High School diploma or GED equivalent.

About United FP Management, LLC

United FP Management, LLC ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is diversely positioned across 14 states – Arizona (44 clubs) and Texas (30 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United FP is headquartered in Austin, Texas.

United FP Management, LLC is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: