Member Services Rep Part Time Weekend Evening

First National Bankers Bank; Salem (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Mitgliederservice-Mitarbeiter für das Wochenende. In dieser Rolle bieten Sie herausragenden Kundenservice und sorgen für ein angenehmes Erlebnis für Mitglieder und Gäste. Zu den Aufgaben gehören die Begrüßung von Mitgliedern, die Beantwortung von Fragen und die Pflege der Sauberkeit des Clubs. Sie arbeiten in einem dynamischen Team und tragen dazu bei, das Leben der Menschen täglich zu verändern. Wenn Sie eine positive Einstellung und eine Leidenschaft für den Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Bezahlte Freizeit

Kostenlose Black Card-Mitgliedschaft

401(K) und Roth-Rentenpläne

Flexible Ausgabenrechnung

Lebenversicherung

Qualifications

• Erfahrung im Kundenservice ist bevorzugt.
• Muss 18 Jahre oder älter sein.
• CPR/AED-Zertifizierung erforderlich.

Responsibilities

• Begrüßen Sie Mitglieder und Gäste mit außergewöhnlichem Kundenservice.
• Beantworten Sie Anrufe freundlich und helfen Sie Anrufern.
• Warten Sie die Sauberkeit des Empfangsbereichs und der Lobby.

Skills

Kundenservice

Bilingual (Englisch/Spanisch)

Pünktlichkeit

Zuverlässigkeit

Education

High School Diploma/GED

Tools

POS-System

Job description

Join to apply for the Member Services Rep Part Time Weekend Evening role at First National Bankers Bank.

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:

• Maintain cleanliness and orderliness of the front desk area and lobby.
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Clean and stock restrooms and wet areas.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment depends on satisfactory background check results.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Prior customer service experience preferred.
• Must be 18 years or older.
• High School diploma/GED required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are essential.
• Obtain and maintain CPR/AED Certification within required timeframes and maintain physical ability to perform CPR/AED in emergencies.

Physical Demands/Requirements:

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, and/or pull weights up to 50 lbs.
• Ability to talk continuously in person or on the phone.
• Maintain physical ability to administer CPR in emergencies.
• Normal vision and hearing with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives daily by helping create a healthier Planet!
• Work alongside talented, dynamic professionals!

Additional Benefits:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Plans
• Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and more

Note: We participate in E-Verify for all Utah locations. Employees at franchise locations are employed by the franchisee, not PFHQ. Each franchisee is responsible for compliance with laws.