Member Services Rep Full time Overnight

First National Bankers Bank; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading bank as a Member Services Representative, providing exceptional customer service to members and guests. This full-time overnight position requires a positive attitude, strong customer service skills, and the ability to maintain a clean and welcoming environment. Enjoy benefits like health insurance and paid time off while contributing to a healthier community.

Benefits

Dental insurance

Health insurance

Vision insurance

PTO – Paid Time Off

Free Black Card Membership

Retirement Savings Plans

Flexible Spending Accounts

Qualifications

• Exceptional customer service skills required.
• Prior customer service experience preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Check members in and assist with new memberships.
• Maintain cleanliness of front desk and lobby.

Skills

Customer Service

Bilingual English/Spanish

Professional Attitude

Education

High School diploma/GED

Job description

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Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Position: Member Services Rep - Full time Overnight Sun: 12-7am Mon-Thurs 10p-6am

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Some of your responsibilities will include:

• Customer Service/Front Desk Activities:
• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:

• Keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Maintain restroom and wet area cleanliness and stock supplies.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment depends on the satisfactory outcome.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
• Prior customer service experience preferred.
• Must be 18 years or older.
• High School diploma/GED required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are essential.
• Obtain and maintain CPR/AED Certification within required timeframes and be physically capable of performing CPR in emergencies.

Physical Demands/Requirements:

• Stand and walk for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, and/or pull weights up to 50 lbs.
• Talk continuously in person or on the phone during shift.
• Maintain ability to administer CPR in emergencies.
• Normal vision and hearing with or without correction.

Why join Planet Fitness?

• Contribute to changing lives daily by helping create a healthier Planet.
• Work with talented, dynamic professionals.

Additional reasons include:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• Retirement Savings Plans
• Flexible Spending Accounts
• Insurance options

Note: We participate in E-Verify for Utah locations. Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment terms at franchise sites.