Member Services Rep - (Full Time)

Excelfitness; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dedicated Member Services Representative. This dynamic role involves ensuring a clean and welcoming club environment, providing exceptional member service, and maintaining operational standards. You'll engage with members, assist with their needs, and uphold the club's policies while fostering a positive atmosphere. If you're passionate about fitness and enjoy working in a team-oriented environment, this opportunity offers a chance to make a meaningful impact in the lives of members. Join a company committed to inclusivity and excellence in service.

Qualifications

• Must be at least 18 years of age.
• CPR Certification and AED Certification required before working alone.
• Great communication skills with internal and external customers.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Audit and balance cash drawers daily.
• Communicate with members and create a high level of member service.

Skills

Communication Skills

Customer Service

Problem Solving

Teamwork

Critical Thinking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Member Services Rep - (Full Time) role at Excel Fitness

1 week ago Be among the first 25 applicants

Responsibilities

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Stay proficient in Planet Fitness mobile app use, content, and updates.
4. Ensure that all proper training has been completed to operate safely and efficiently.
5. Conduct regular audits to ensure the club is presentable and up to Excel standards.
6. Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
7. Audit and balance cash drawers daily.
8. Properly input and update prospective and current member information into tablets and point of sale.
9. Ensure members adhere to the company's policies and guidelines and address any infractions.
10. Provide a safe and secure environment for all members.
11. Communicate with members and create a high level of member service.
12. Stock retail and janitorial items for the following shift.
13. Understand and adhere to company standards and help resolve any day-to-day member issues.
14. Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
15. Stay up to date on all required certifications and training courses.
16. Participate in team meetings.
17. Communicate with, promote, tour, and assist prospects and potential members.
18. Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
19. Ensure the club complies with all state and federal laws and insurance requirements.
20. Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
21. Assist GM and represent our company at community events and other outreach activities.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Additional Information

This position has no supervisory responsibilities.

Work environment includes a fitness club setting with standard office and custodial equipment. Noise levels may be loud.

Physical demands include standing, walking, lifting up to 75 pounds, and other physical activities as described.

Position type: Full-time or Part-time, nonexempt, with hours set during club operation times. Availability may include mornings, evenings, weekends, and overnight shifts.

Travel: 0% expected.

Excel Fitness is an Equal Opportunity Employer. We are committed to an inclusive, accessible workplace.