Member Services Rep Front Desk

Excelfitness; Suffolk (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A dynamic fitness club is seeking a Member Services Representative to create a welcoming environment for all members. This role involves ensuring club cleanliness, assisting members with equipment, and providing exceptional customer service. Ideal candidates will have strong communication skills and a passion for fitness, as they will be responsible for maintaining club standards and enhancing the member experience. Join a supportive team where your contributions will make a difference in the community and help promote a healthy lifestyle. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you!

Qualifications

• Must be at least 18 years old and have a high school diploma.
• CPR and AED certifications required before working alone.

Responsibilities

• Maintain club cleanliness and atmosphere while ensuring member satisfaction.
• Conduct audits and balance cash drawers daily.

Skills

Communication Skills

Team-oriented

Problem-solving

Customer Service

Proficient in Microsoft Office

Education

High School Diploma or equivalent

Tools

Planet Fitness mobile app

Standard office equipment

Job description

Join to apply for the Member Services Rep Front Desk role at Excel Fitness.

Be among the first 25 applicants.

Duties and Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company's policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers, and vacuums. The noise level in the club environment may be loud on a regular basis.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work

This may be either a full-time or part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Scheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of full-time and part-time positions are dependent on business need. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs.

Travel

0% travel is expected for this position.

EEO Statement

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.