Member Services Pro – Community Banking & Growth

Skyla Credit Union; Pasadena (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k) match

Tuition reimbursement

Volunteer opportunities

Paid time off

Well-being benefit

Interest rate perks

Job summary

Skyla Wealth is seeking a Member Service Representative in Pasadena, CA to serve as the primary contact for members and visitors. You will process transactions, open accounts, and cross-sell services, maintaining confidentiality and accuracy.

Ideal candidates have experience in financial services, excellent communication, problem-solving skills, and strong computer abilities. Notary Public certification is preferred; on-site role with Skyla's supportive culture and growth opportunities.

Qualifications

• High school graduate.
• Experience in financial services with a record of providing excellent service.
• Excellent communication and problem-solving skills.
• Strong computer skills and quick learner of new systems.
• Notary Public certification.

Responsibilities

• Serve as primary contact for members and visitors with professional demeanor.
• Process transactions accurately and provide prompt service.
• Open accounts and cross-sell products based on member needs.
• Assist with account maintenance, cards, and disputes.
• Support notary services and educate members on self-service options.

Skills

Customer service

Communication

Problem solving

Technology proficiency

Education

High school graduate

Notary Public certification

Job description

Skyla Wealth is seeking a Member Service Representative in Pasadena, CA to serve as the primary contact for members and visitors. You will process transactions, open accounts, and cross-sell services, maintaining confidentiality and accuracy.

Ideal candidates have experience in financial services, excellent communication, problem-solving skills, and strong computer abilities. Notary Public certification is preferred; on-site role with Skyla's supportive culture and growth opportunities.