Member Services & Membership Advisor

Ravi's Import Warehouse; San Pablo (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

The YMCA of the East Bay is seeking a Membership Services team member to deliver exceptional service to members and guests, promote memberships and programs, and maintain lobby area organization.

The role involves conducting member interviews/tours, processing memberships and transactions, building relationships, and handling concerns according to YMCA policies. Tasks may include locker area duties and other assignments.

Qualifications

• 1 year of experience in serving customers, sales or related field.
• Excellent relationship building and problem-solving skills.
• Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Certifications required within 30 days of hire: CPR/AED and First Aid

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and completes appropriate documentation, paperwork and data entry for sales; handles all monetary transactions according to protocol.
• Builds exceptional relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies and protocols dealing with member services or any emergencies.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Performs other duties as assigned.

Skills

Customer service

Relationship building

Problem solving

Job description

The YMCA of the East Bay is seeking a Membership Services team member to deliver exceptional service to members and guests, promote memberships and programs, and maintain lobby area organization.

The role involves conducting member interviews/tours, processing memberships and transactions, building relationships, and handling concerns according to YMCA policies. Tasks may include locker area duties and other assignments.