Member Experience & Membership Sales Associate

YMCA of the East Bay; Berkeley, Northern (CA, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

The YMCA of the East Bay is seeking a friendly Membership Associate to support our fitness branch membership team in Berkeley. You will assist with member services, promote memberships and programs, and help keep lobby areas welcoming and organized.

Responsibilities include conducting tours and registrations, handling transactions, building relationships with members, and providing excellent service over the phone and in person to foster member retention.

Qualifications

• 1 year of experience in serving customers, sales or related field
• Excellent relationship building and problem-solving skills
• Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Certifications required within 30 days of hire: CPR/AED and First Aid

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and completes appropriate documentation, paperwork and data entry for sales; handles all monetary transactions according to protocol.
• Builds exceptional relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies and protocols dealing with member services or any emergencies.

Skills

Customer service

Sales

Relationship building

Problem solving

Microsoft Outlook

Education

High school diploma or equivalent

CPR/AED and First Aid certifications

Tools

Microsoft Outlook

Job description

The YMCA of the East Bay is seeking a friendly Membership Associate to support our fitness branch membership team in Berkeley. You will assist with member services, promote memberships and programs, and help keep lobby areas welcoming and organized.

Responsibilities include conducting tours and registrations, handling transactions, building relationships with members, and providing excellent service over the phone and in person to foster member retention.