Member Service Representative

1ST Gateway Credit Union; Morrison (IL); On-site; USD 32,000 - 44,000; Full time

Job summary

1ST Gateway Credit Union in Morrison, IL is seeking a courteous Member Service Representative to handle daily financial transactions and provide member-focused service.

You will open new accounts, process share transfers, respond to inquiries, promote products and resolve issues with accuracy and professionalism.

Responsibilities

• Represent the credit union to members with courtesy and professionalism, ensuring prompt, accurate processing of financial transactions.
• Provide information to members in person and over the phone about credit union services and policies.
• Engage members in conversations about their financial needs, recommending products and services accordingly.
• Address member requests, problems and complaints and direct them to the right contact for information.
• Open new accounts and service existing ones; set up member files and provide membership information.
• Handle member requests for share transfers, loan payments, share-to-share transfers, withdrawals and check requests.
• Process member mail transactions with accuracy.
• Perform basic research of accounts to resolve discrepancies in deposits, withdrawals and loan payments.
• Undertake routine office tasks including updating member records, answering phone calls, filing and shredding.
• Assist members with payroll deductions and direct deposit forms correctly.
• Promote credit union products and services based on member needs and creditworthiness.

Job description

Description

Purpose:

The Member Service Representative (MSR) plays a vital role in providing efficient and courteous service to credit union members while processing day-to-day financial transactions. This position requires a member-friendly attitude and a professional and courteous demeanor.

This position is a fundamental contributor to our commitment to delivering exceptional member service. A successful MSR ensures members' needs are met efficiently and professionally, promoting the credit union's products and services to enhance member financial well-being.

Requirements

Duties and Responsibilities:

• Member-Centric Approach: Represent the credit union to members with courtesy and professionalism, ensuring the prompt, efficient, and accurate processing of financial transactions.
• Information Resource: Provide information to members in person and over the phone regarding credit union services and policies.
• Member Centered Engagement: Utilize established credit union sales and service techniques to engage members in conversations about their financial needs, recommending products and services that align with those needs.
• Issue Resolution: Address members' requests, problems, and complaints, directing them to the appropriate contact for specific information and assistance.
• Account Management: Open new accounts and provide service for existing ones. Set up new member files and furnish comprehensive information related to credit union membership.
• Transaction Processing: Handle member requests for share transfers to loan payments, share-to-share transfers, share withdrawals, check requests, and any other member-initiated transactions.
• Mail Transactions: Process member mail transactions with meticulous attention to accuracy.
• Account Reconciliation: Perform basic research of accounts to resolve discrepancies related to deposits, withdrawals, and loan payments.
• Office Administration: Undertake routine office tasks, including typing, updating member records, answering phone calls, filing, and shredding.
• Payroll Deductions and Direct Deposits: Assist members in completing payroll deduction and direct deposit forms correctly.
• Product Promotion: Promote credit union products and services based on member needs and creditworthiness, as determined by Beacon scores at the time of new account opening.
• Additional Responsibilities: Undertake other duties, whether on a random or ongoing basis, to ensure the well-being of our members is consistently prioritized.