Member Services & Loan Specialist

Hughes Federal Credit Union; Tucson (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Volunteer Time Off

401(k) match

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Educational Assistance

Job summary

Hughes Federal Credit Union in Tucson, AZ is seeking a Member Service Representative to help members open, maintain, and close accounts, and to process consumer loan applications with accuracy and courtesy.

The ideal candidate is friendly, efficient, and able to identify member needs to offer suitable financial solutions while delivering timely service. Salary ranges from $20.00 to $25.00 per hour, depending on experience, with growth opportunities and benefits.

Qualifications

• Six months of similar or related experience.
• High school diploma or equivalent.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and accuracy in data entry.
• Sound judgement and decision-making within authority limits.

Responsibilities

• Assist members with opening, maintaining, and closing accounts.
• Underwrite and process consumer loans within authorized limits.
• Respond to member inquiries regarding products, services, and accounts.
• Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions.
• Identify and act on cross-sell opportunities to promote credit union products and services.
• Ensure accurate documentation and maintenance of member records and reports.
• Compile and assemble loan documentation for proper recordkeeping.
• Serve as a liaison between members and internal departments or external organizations.
• Deliver courteous, timely, and professional service to all members and coworkers.

Skills

Customer service

Interpersonal communication

Data entry accuracy

Decision making

Education

High school diploma or equivalent

Job description

Hughes Federal Credit Union in Tucson, AZ is seeking a Member Service Representative to help members open, maintain, and close accounts, and to process consumer loan applications with accuracy and courtesy.

The ideal candidate is friendly, efficient, and able to identify member needs to offer suitable financial solutions while delivering timely service. Salary ranges from $20.00 to $25.00 per hour, depending on experience, with growth opportunities and benefits.