Member Services & Lending Specialist

Service 1st Federal Credit Union; West Chillisquaque Township (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Service 1st Federal Credit Union is seeking a member services professional at our Montandon, PA location. In this branch retail sales environment, you greet members, handle routine transactions, open new accounts, and provide lending services while ensuring professional service.

The role emphasizes cross-selling, problem resolution, and maintaining accurate records, with a focus on customer relations and compliance with credit union policies.

Qualifications

• Three to five years of experience in a credit union or banking environment.
• Prior consumer lending experience preferred.
• Strong interpersonal and customer service skills.
• Basic math skills for balancing cash and transactions.

Responsibilities

• Assist members with routine transactions such as deposits, transfers, and check requests.
• Open new accounts and provide information on services.
• Explain products and cross-sell to meet member needs.
• Process loan applications and provide loan information.
• Balance cash drawers and assist with cash handling tasks.
• Provide in-person and phone support for member questions.
• Maintain files and support branch operations.

Skills

Customer service

Interpersonal skills

Mathematical skills

Education

High school diploma or GED

Job description

Service 1st Federal Credit Union is seeking a member services professional at our Montandon, PA location. In this branch retail sales environment, you greet members, handle routine transactions, open new accounts, and provide lending services while ensuring professional service.

The role emphasizes cross-selling, problem resolution, and maintaining accurate records, with a focus on customer relations and compliance with credit union policies.