Member Services & Guest Experience Associate

Oakland University; Rochester (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Oakland University Rec Well in Rochester, MI is seeking a Part-time Member Services Assistant to welcome students, members, and guests, answer inquiries, and support program registrations. The role includes verifying memberships, processing transactions via Fusion software, and assisting with daily facility operations.

The position requires a service-oriented mindset, strong communication, and the ability to adapt quickly while upholding safety and confidentiality in a busy campus gym setting.

Qualifications

• Demonstrates a positive, service-oriented attitude with members and colleagues.
• Proven ability to manage time and tasks independently with minimal supervision.
• Excellent verbal and written communication; ability to convey information clearly.

Responsibilities

• Greet and welcome students, members, and guests.
• Verify membership and access to the facility per schedule.
• Maintain knowledge of Rec Well guidelines and procedures.
• Collaborate with staff to ensure safety and security.
• Provide information on memberships and programs and answer inquiries.

Skills

Customer service

Time management

Critical thinking

Communication (verbal & written)

Courtesy & professionalism

Integrity & accountability

Education

Enrolled part-time as a student

Academic eligibility (6 credits undergraduate/4 graduate)

Tools

Fusion software

Job description

Oakland University Rec Well in Rochester, MI is seeking a Part-time Member Services Assistant to welcome students, members, and guests, answer inquiries, and support program registrations. The role includes verifying memberships, processing transactions via Fusion software, and assisting with daily facility operations.

The position requires a service-oriented mindset, strong communication, and the ability to adapt quickly while upholding safety and confidentiality in a busy campus gym setting.