Member Services Front Desk Associate

Workout Anytime Franchising Systems, LLC; Tennessee; On-site; USD 17,000 - 22,000; Full time

Job summary

Workout Anytime Franchising Systems, LLC is looking for a Front Desk Staff member to join our Talbott, TN gym location. The role welcomes members and guests, handles front desk tasks, and supports daily club operations to ensure a positive experience for members.

The position requires excellent customer service, strong communication, and the ability to manage payments and member records, with some evenings, weekends, or holiday shifts as needed to fit club needs.

Qualifications

• Strong customer service and communication skills.
• Proficiency in receptionist duties and phone etiquette.
• Computer literacy for using membership software, scheduling tools, and basic office apps.
• Professional, friendly demeanor in a fast-paced environment.
• Attention to detail and reliability in handling payments and data.
• Prior experience in fitness, hospitality, or retail customer service is beneficial.
• Ability to stand for extended periods and perform light cleaning or organizational tasks.

Responsibilities

• Greet members and guests at the front desk.
• Manage check-ins and membership questions.
• Answer questions about services and memberships.
• Maintain a welcoming front desk environment.
• Handle phone calls and schedule tours.
• Process payments and update member records.
• Assist with basic facility upkeep.
• Collaborate with team to enhance member experience.
• Occasional evening, weekend, and holiday shifts.

Skills

Customer service

Reception duties

Phone etiquette

Computer skills

Detail oriented

Reliability

Fitness/hospitality experience

Tools

Membership software

Scheduling tools

Job description

Workout Anytime Franchising Systems, LLC is looking for a Front Desk Staff member to join our Talbott, TN gym location. The role welcomes members and guests, handles front desk tasks, and supports daily club operations to ensure a positive experience for members.

The position requires excellent customer service, strong communication, and the ability to manage payments and member records, with some evenings, weekends, or holiday shifts as needed to fit club needs.