Front Desk Staff

Workout Anytime Franchising Systems, LLC; Tennessee; On-site; USD 17,000 - 22,000; Full time

Job summary

Workout Anytime Franchising Systems, LLC is looking for a Front Desk Staff member to join our Talbott, TN gym location. The role welcomes members and guests, handles front desk tasks, and supports daily club operations to ensure a positive experience for members.

The position requires excellent customer service, strong communication, and the ability to manage payments and member records, with some evenings, weekends, or holiday shifts as needed to fit club needs.

Qualifications

• Strong customer service and communication skills.
• Proficiency in receptionist duties and phone etiquette.
• Computer literacy for using membership software, scheduling tools, and basic office apps.
• Professional, friendly demeanor in a fast-paced environment.
• Attention to detail and reliability in handling payments and data.
• Prior experience in fitness, hospitality, or retail customer service is beneficial.
• Ability to stand for extended periods and perform light cleaning or organizational tasks.

Responsibilities

• Greet members and guests at the front desk.
• Manage check-ins and membership questions.
• Answer questions about services and memberships.
• Maintain a welcoming front desk environment.
• Handle phone calls and schedule tours.
• Process payments and update member records.
• Assist with basic facility upkeep.
• Collaborate with team to enhance member experience.
• Occasional evening, weekend, and holiday shifts.

Skills

Customer service

Reception duties

Phone etiquette

Computer skills

Detail oriented

Reliability

Fitness/hospitality experience

Tools

Membership software

Scheduling tools

Job description

Company Description

Workout Anytime Franchising Systems, LLC is a fast-growing, 24-hour gym franchise with over 200 locations across the United States. The brand is designed for today’s busy lifestyles, offering members convenient access to clean, well-equipped fitness facilities any time of day. Workout Anytime focuses on operational efficiency and strong unit economics to deliver consistent value to members and franchise owners. With continued expansion into new markets, the company provides growth opportunities across its network. More information about franchise opportunities can be found on the Workout Anytime Franchise website: http://workoutanytimefranchise.com

Role Description

The Front Desk Staff role is a full-time, on-site position located in Talbott, TN. This role is responsible for greeting members and guests, managing check-ins, answering questions about memberships and services, and maintaining a welcoming environment at the front desk. Day-to-day tasks include handling phone calls, scheduling appointments or tours, processing payments, and ensuring accurate member records in the club’s systems. The Front Desk Staff also supports basic facility upkeep in common areas and collaborates with team members to promote a positive fitness experience. Evening, weekend, and holiday hours may be required based on club needs.

Qualifications

• Strong customer service and communication skills to support members and visitors effectively.
• Proficiency in receptionist duties and phone etiquette for managing inquiries and front desk operations.
• Computer literacy for using membership software, scheduling tools, and basic office applications.
• Ability to maintain a professional, friendly, and inclusive demeanor in a fast-paced environment.
• Attention to detail and reliability in handling payments, membership data, and daily checklists.
• Prior experience in fitness, hospitality, or retail customer service is beneficial.
• Ability to stand for extended periods and perform light cleaning or organizational tasks as needed.