Member Services & Front Desk Associate

Saber Fitness Murietta, LLC; Murrieta (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, a franchisee of Planet Fitness, is seeking a Front Desk Associate for the Murrieta location. You will greet members, check in guests, answer phones, assist prospective members, and monitor facility cleanliness while delivering outstanding service.

The role requires a High School diploma or GED, punctuality, and a friendly, professional demeanor. Basic computer skills and a team-oriented attitude are essential for success in a fast-paced fitness club environment.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system.
• Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Complete daily assigned tasks within first hour of your shift.
• Help complete priority cleaning list each day. Complete walk-around and bathroom checks periodically.
• Help complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer Service

Phone etiquette

Communication

Teamwork

Basic computer skills

Punctuality

Positive attitude

Empathy

Education

High School diploma/GED

Tools

Front desk software

POS system

Job description

Taymax Group, a franchisee of Planet Fitness, is seeking a Front Desk Associate for the Murrieta location. You will greet members, check in guests, answer phones, assist prospective members, and monitor facility cleanliness while delivering outstanding service.

The role requires a High School diploma or GED, punctuality, and a friendly, professional demeanor. Basic computer skills and a team-oriented attitude are essential for success in a fast-paced fitness club environment.