Member Services & Financial Solutions Specialist

Mountain America Credit Union; Holladay, Northern (UT, KY); Hybrid; USD 38,000 - 42,000; Full time

Job summary

Mountain America Credit Union is seeking a welcoming Member Service Representative to deliver friendly service and practical financial guidance to members in Holladay. You will resolve questions, process transactions, and support member onboarding with accuracy and care.

In this role you will handle cash handling, product recommendations, and daily branch tasks while following credit union policies. A high school diploma and strong communication skills are required; MS Office proficiency is

Qualifications

• Experience in customer service.
• Strong communication and interpersonal skills.
• Ability to cross-sell financial products.

Responsibilities

• Provide exceptional member service by assessing needs and advising on products and services.
• Process cash transactions, initiate wires, issue checks, and manage branch security duties.
• Maintain neat work area, respond to communications, and participate in ongoing product knowledge training.

Skills

Customer service

Communication skills

Sales ability

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Mountain America Credit Union is seeking a welcoming Member Service Representative to deliver friendly service and practical financial guidance to members in Holladay. You will resolve questions, process transactions, and support member onboarding with accuracy and care.

In this role you will handle cash handling, product recommendations, and daily branch tasks while following credit union policies. A high school diploma and strong communication skills are required; MS Office proficiency is