Member Services Experience Specialist

Relation Insurance, Inc.; Tulsa (OK); Hybrid; USD 28,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401K

Paid time off

Paid holidays

Employee assistance programs

Job summary

Relation Insurance, Inc. is seeking a Member Service Specialist in Tulsa, OK to handle member and provider inquiries with strong service delivery. The role includes answering calls, managing inboxes, and performing backend administrative tasks to support resolution and follow-up.

The position emphasizes first call resolution, accurate documentation, and collaboration across teams, with opportunities to adopt innovative technology and AI-enabled tools for a best-in-class client experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, preferably in call center, healthcare, insurance, or admin support.

Responsibilities

• Answer inbound calls promptly and professionally.
• Aim for first call resolution when possible.
• Document all interactions accurately in CRM/case management systems.

Skills

Customer service

Call center

Healthcare insurance

CRM

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing systems

Call tracking

Job description

Relation Insurance, Inc. is seeking a Member Service Specialist in Tulsa, OK to handle member and provider inquiries with strong service delivery. The role includes answering calls, managing inboxes, and performing backend administrative tasks to support resolution and follow-up.

The position emphasizes first call resolution, accurate documentation, and collaboration across teams, with opportunities to adopt innovative technology and AI-enabled tools for a best-in-class client experience.