Member Services & Experience Specialist

Sam's Club; Conway (AR); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Employee discounts

Job summary

Sam's Club in Conway, AR is hiring team members to provide member service, operate checkout areas, and assist with purchases and returns. You’ll guide members on self-service tech, maintain safe shopping spaces, and help organize merchandise while promoting club products and services.

The role emphasizes safety, training others on processes, and keeping records compliant with policy. Competitive hourly pay and benefits are highlighted in the posting.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues and concerns.
• Maintains checkout, entrance, and exit areas while promoting products and services.
• Guides members on self-service technology and processes purchases, returns, exchanges.
• Follows safety standards, conducts safety sweeps, and reports unsafe situations.
• Trains associates on processes, teaches technology/tools, and delivers program rollouts.
• Ensures security, compliance, and documentation; supports emergency procedures.

Skills

Retail experience including front end

Mobile retail applications

Job description

Sam's Club in Conway, AR is hiring team members to provide member service, operate checkout areas, and assist with purchases and returns. You’ll guide members on self-service tech, maintain safe shopping spaces, and help organize merchandise while promoting club products and services.

The role emphasizes safety, training others on processes, and keeping records compliant with policy. Competitive hourly pay and benefits are highlighted in the posting.