Member Services Coordinator: Benefit Guidance & Support

HealthCheck360; Des Moines (IA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Flex Spending/HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham and Butler’s Health and Wellness division is seeking a Member Service Coordinator to help members understand their employer benefits, resolve issues, and connect them with care through phone, email, and chat. You will also support participants in wellness programs by answering questions and assisting with program-related needs.

The role emphasizes high‑touch, supportive service, ideal for candidates with experience as a receptionist, scheduler, or in medical environments, who want to

Responsibilities

• Guide members through benefit questions and resolve issues via phone, email, and chat.
• Assist with wellness program inquiries and program-related needs.

Job description

Cottingham and Butler’s Health and Wellness division is seeking a Member Service Coordinator to help members understand their employer benefits, resolve issues, and connect them with care through phone, email, and chat. You will also support participants in wellness programs by answering questions and assisting with program-related needs.

The role emphasizes high‑touch, supportive service, ideal for candidates with experience as a receptionist, scheduler, or in medical environments, who want to