Member Services Coordinator

SOUTH TEXAS ELECTRIC CO-OP INC; Texas (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to serve as a liaison between member cooperatives and the company. This role will involve addressing a wide range of member requests, analyzing processes for efficiency, and ensuring compliance with regulations. The ideal candidate will possess strong problem-solving skills and the ability to collaborate effectively with diverse stakeholders. If you are passionate about making a difference in the energy sector and have a knack for fostering relationships, this opportunity is perfect for you. Join a team that values integrity and strives for excellence in service delivery.

Qualifications

• 3-5 years of experience in power delivery or industrial electrical environment preferred.
• Valid Texas Driver License required.

Responsibilities

• Acts as a liaison between STEC and its member cooperatives.
• Analyzes internal processes and recommends improvements.
• Develops and maintains interconnection agreement documents.

Skills

Complex Problem Solving

Collaboration

Knowledge of Compliance Regulations

Judgment and Decision Making

Active Listening

Time Management

Tools

MS Office Programs

MS Dynamics

Job description

Division: Corporate & Member Services
FLSA Status: Exempt
Department: Corporate & Member Services
Grade: 12
Reports To: Manager of Corporate & Member Services
Date Approved: 12/19/2024

Position Summary

Acts as a liaison between South Texas Electric Cooperative (STEC) and its nine member cooperatives and between STEC and its neighboring TDSPs. Duties include being responsible for coordinating member request resolutions, which may include but not limited to: answering general questions about STEC, meeting with the member load customers and conveying needs for substation improvements due to member needs.

Working Conditions

May frequently be required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Exerting up to 25 pounds of force occasionally with or without accommodation, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to travel to and from work sites, meetings, training sessions or other business related events. May be required to work after hours to include weekends and holidays.

Essential Functions

• Responds to the member cooperative’s wide range of requests.
• Travels to member cooperative’s offices for meetings including general meetings and meetings pertaining to specific loads or requests.
• Answers questions intelligently regarding electrical issues, project construction and timelines and energy costs to the customer of the member cooperatives while attending member meetings.
• Provides information to Engineering Department based on feedback from member cooperatives.
• Creates/submits reports to applicable personnel regarding findings during member visits.
• Analyzes internal processes, recommends and implements procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Oversees projects to improve efficiency ensuring that programs meet environmental, health and security standards and comply with government regulations.
• Analyzes proposed legislation, regulations or rule changes to determine how Cooperative services could be impacted.
• Compiles data and provides reports to customers, the Cooperative and Board of Directors as requested.
• Develops and measures key performance indicators to determine and improve the effectiveness of all member service activities.
• Maintains current technical skills and applies new knowledge to management tasks for the improvement of the member service activities.
• Develops and maintains constructive and cooperative working relationships with stakeholders.
• Identifies opportunities to add value beyond problem resolution to relevant business areas.
• Evaluates financial aspects of services, such as budgets, expenditures research and development appropriations, return-on-investment and profit-loss projections.
• Utilizes forecasting or strategic planning ensuring the sale and profitability of services, analyzing business developments and monitoring market trends.
• Develops and maintains interconnection agreement documents between STEC and neighboring TDSP’s and interconnecting generators.
• Performs other duties, tasks and special projects as assigned.

Job Related Qualifications

Education

Experience

• 3 - 5 years’ experience working in power delivery or industrial electrical environment preferred.

License & Certification

• Valid Texas Driver License.

Testing

• Criminal background check.
• Non DOT drug test.
• MVR.

Other

• MS Office Programs.
• MS Dynamics.
• Knowledge of the Cooperative model.
• Knowledge of electrical systems.

Special Notes

• Very important to this position are: complex problem solving, collaboration with others, knowledge of compliance regulations and standards, judgment, decision making, reading comprehension, service orientation, initiative, time management, active listening, speaking and operations analysis.
• Important to this position are: effectively present information to management, dependability, flexibility, mathematics, strategic thinking, oral expression, judgement, writing coordination and communications.

How To Apply

Interested applicants who meet the minimum requirements, please send an STEC Job Application and resume by emailing the STEC HR Department.

If you are unable to download our STEC Job Application, please visit the local Workforce Solutions Golden Crescent for assistance.

Please select the appropriate application form.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.