Member Services Coordinator

discoverylandco; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits (

401k Contribution

Paid Time Off and Paid Holidays

Employee Meals

Holiday Pay

Professional development and upwardmob

Work-Family Culture

Job summary

Discovery Land Company’s Maverick Golf & Ranch Club in the Fort Worth area is seeking a friendly Member Services Coordinator. You will be the first point of contact for members and guests, greeting by name, coordinating reservations and itineraries, and supporting the member experience and satisfaction.

You will work closely with Sales, Public Relations, and other departments to promote events, prepare communications, and manage club activities, while maintaining a welcoming, professional

Qualifications

• High school diploma or equivalent required; college degree in hospitality, communications/marketing, or PR preferred.
• Hospitality/customer service background with at least 6 months experience.
• Strong verbal communication and interpersonal skills for interaction with members and guests.
• Proficiency with common office tools and willingness to learn club-specific software.

Responsibilities

• Meet members and guests on arrival/departure and greet them by name.
• Create and maintain member profiles and preferences.
• Coordinate itineraries, transportation, reservations, and activities for members and guests.
• Develop a trusted local vendor list to recommend to members/guests.
• Answer club phones and direct calls as needed.
• Prepare reports on daily onsite activity and 10-day visit forecast.
• Create and update calendars, amenity lists, staff bios, and photos.

Skills

Hospitality experience

Customer service

Telephone experience

Outgoing personality

Communication

Education

High school diploma or equivalent

College degree in hospitality / communications / public relations preferred

Tools

Word

Excel

Publisher

PowerPoint

Email

Job description

This role will be located at one of Discovery Land Company’s locations: Maverick Golf & Ranch Club, set outside of Fort Worth, TX.

Maverick Golf & Ranch Club is seeking a Member Services Coordinator to join the Member Services Department.

The Member Services Coordinator is the initial point-of-contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. The Member Services Coordinator will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Create invitations or fliers to distribute to membership regarding Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects/visitors.
• Work with General Manager and Public Relations team to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay or Wage Range
• Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
• 401k Contribution (Full-Time Year Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Maverick seamlessly blends classic Western charm and modern luxury, providing a world-class golf experience accentuated by its rare 90 feet of elevation change. With 1,100 acres of rolling hills, pastoral farmland, and nearly a mile of Dutch Branch Creek, this is a truly special place in the heart of Texas. The community offers a unique blend of urban sophistication and cowboy culture, embracing a laid-back Texas feel, while dedicated to a healthy lifestyle and environmental sustainability. In addition to its world-class sports performance amenities, the club includes three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course. At Maverick, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences.

Discovery Land Company

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.