Member Services Coordinator

Discovery Land Company; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401k Contribution

Paid Time Off & Holidays

Employee Meals & Recognition Program

Holiday Pay

Professional development

Job summary

Maverick Golf & Ranch Club, part of Discovery Land Company, seeks a friendly, professional Guest Services Associate to welcome members and guests, manage communications, and coordinate activities in a luxury Texas club setting near Fort Worth.

The role requires strong hospitality experience, excellent communication, and the ability to work flexible hours including weekends and holidays. Proficiency with MS Office and a customer-first attitude are essential.

Qualifications

• Requires high school diploma; college degree preferred in hospitality, communications/marketing, or public relations.
• 6+ months hospitality, customer service, and telephone experience.
• Outgoing and well-spoken, able to interact clearly with members/guests.
• Reliable, friendly, patient, and courteous with team members.

Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create itineraries and coordinate transportation, reservations, and activities for members and guests.
• Maintain list of trusted local vendors and services to recommend.
• Answer club phones and route calls as needed.
• Prepare reports on departments and daily onsite activity.

Skills

Outgoing personality

Customer service

Telephone experience

Interpersonal skills

Strong communication

Education

High school diploma

College degree in hospitality or communications/PR

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft PowerPoint

Email

Job description

This role will be located at one of Discovery Land Company’s locations: Maverick Golf & Ranch Club, set outside of Fort Worth, TX.

Key Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Create invitations or fliers to distribute to membership regarding Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects/visitors .
• Work with General Manager and Public Relations team to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay or Wage Range
• Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
• 401k Contribution (Full-Time Year Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Maverick seamlessly blends classic Western charm and modern luxury, providing a world-class golf experience accentuated by its rare 90 feet of elevation change. With 1,100 acres of rolling hills, pastoral farmland, and nearly a mile of Dutch Branch Creek, this is a truly special place in the heart of Texas. The community offers a unique blend of urban sophistication and cowboy culture, embracing a laid-back Texas feel, while dedicated to a healthy lifestyle and environmental sustainability. In addition to its world-class sports performance amenities, the club includes three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course. At Maverick, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities to provide the highest level of service that contributes to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.