Member Services Coordinator

Curative; Austin (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

Curative is seeking a passionate Member Services Coordinator to enhance healthcare options through effective member support. This remote role involves high-volume call handling, relationship building, and compliance adherence, requiring excellent communication and organizational skills. Ideal candidates will have experience in healthcare or customer service environments.

Benefits

Office equipment provided

Stable high-speed internet required

Remote training provided

Qualifications

• Excellent attendance and high-volume call center experience required.
• Healthcare/Insurance experience preferred.
• Minimum one year experience in a high-volume call environment.

Responsibilities

• Answering high-volume calls and emails, assisting with Member requests.
• Building and maintaining strong member relationships while maintaining confidentiality.
• Updating database Member information with 100% accuracy.

Skills

Communication

Organizational Skills

Active Listening

Interpersonal Skills

Education

Relevant experience in a similar environment

Job description

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Summary
Curative aims to redefine what a health plan can be. Born out of the pandemic, we created a health plan designed for a post-pandemic world, focusing on whole-person, affordable, preventive care with additional benefits. We are seeking a Member Services Coordinator who is passionate about transforming healthcare options. Candidates should leverage their experience in the medical or customer care fields to enhance satisfaction and retention by providing accurate, timely, and meaningful information to Members, patients, and providers. This role involves building rapport and collaborative relationships with current and prospective Members, following compliance guidelines. It is a remote position with multiple shift options in a 24/7 call center.

Essential Duties and Responsibilities

• Answering high-volume calls and emails, assisting with Member requests such as benefits interpretation, enrollment, claims, provider selection, and referrals.
• Building and maintaining strong member relationships, handling questions and concerns professionally while maintaining confidentiality per HIPAA guidelines.
• Updating database Member information with 100% accuracy.
• Documenting all interactions and transactions appropriately.
• Providing outreach and follow-up support to Members and Providers.
• Adhering to US regulatory and Quality System requirements.

Work Shifts Available

• Shift options include: Pre 6am - 2:30 pm CST, 8am - 4:30 pm CST, 10am - 6:30 pm CST, 3:30 pm - midnight CST.
• Days of the week: Sunday - Thursday, Tuesday - Saturday, or Friday - Monday.

Qualifications

• Excellent attendance and high-volume call center experience required.
• Healthcare/Insurance experience preferred.
• Strong computer, phone, communication, and organizational skills.
• Active listening and interpersonal skills essential.
• Minimum one year experience in a high-volume call environment; healthcare experience preferred.

Education and Experience

• Relevant experience in a similar environment required.

Work Environment

• Remote position with stable high-speed internet and a private workspace.
• Office equipment provided.
• Must maintain HIPAA compliance and confidentiality.

Training Expectations

• 4-5 weeks remote training, attendance mandatory.
• Training hours: Monday - Friday, 8:30 am - 5 pm PST.
• Periodic competency exams with a passing grade of 90% or above.

Additional Details

• Entry-level seniority, full-time employment.